1. Donation Refunds
Our policy regarding donation refunds is as follows:
- Donations are generally non-refundable
- In exceptional circumstances, refunds may be considered on a case-by-case basis
- Refund requests must be made within 7 days of the donation
- Processing fees may be deducted from any approved refunds
2. Eligible Circumstances
Refunds may be considered in the following situations:
- Technical errors resulting in duplicate donations
- Incorrect amount charged
- Unauthorized transactions
- Other exceptional circumstances as determined by management
3. Refund Process
To request a refund:
- Contact our support team within 7 days of the donation
- Provide your donation receipt and reason for refund
- Include your contact information
- Allow 5-7 business days for review
4. Processing Time
If approved, refunds will be credited within:
- 3-5 business days for credit card donations
- 5-7 business days for bank transfers
- 7-10 business days for other payment methods